Terms and Conditions
1. General Provisions
The following terms and conditions govern the rights and obligations of the parties arising from the purchase contract concluded between the Seller : BIKE CENTRUM, s.r.o., P.O.Hviezdoslava 611/3, 93401 Levice, ID No.: 51 970 601, VAT No.: 2120848092, VAT No.: SK2120848092(hereinafter referred to as the "Seller") and the Buyer. The subject of this contract is the purchase and sale of goods on the Seller's e-commerce website.

Seller's contact details:
BIKE CENTRUM, s.r.o., Koháryho street 7084/75 , 93401 Levice, ID No.: 51 970 601
VAT : 2120848092
VAT NUMBER: SK2120848092
Operation: Vojenská 2, 93401 Levice
Telephone: 036/6314 312
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Supervisory authority:
Slovak Trade Inspection (SOI)

SOI Inspectorate for the Nitra Region
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Supervision Department
tel. 037/772 00 01, 037/772 00 34
fax no. 037/772 00 24

http://www.soi.sk
http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi


1.1 These Terms and Conditions of Sale and Complaints, as in force on the date of conclusion of the Purchase Contract, are an integral part of the Purchase Contract. In the event that a contract of sale is concluded in writing in which terms and conditions are agreed which deviate from these terms and conditions, the provisions of the contract of sale shall prevail over these terms and conditions. The newly agreed terms and conditions must not conflict with other legal provisions (reduction of the return period, warranty period, etc.).

1.2 For the purposes of these terms and conditions of sale and warranty claims, a supplementary contract means a contract where the buyer acquires goods or is provided with a service that is related to the subject matter of the contract of sale insofar as the goods are supplied or the service is provided by the seller or by a third party on the basis of their agreement.

1.3 The displayed purchase price for the goods on any e-commerce website operated by the Seller includes value added tax in the amount specified under applicable Slovak law. It does not include the price for transport of the goods or other optional services. All sales and other promotions are valid while stocks last, unless otherwise stated for the goods in question.

1.4 The Seller has the right to adjust the selling price of the goods, which is indicated on the e-commerce website, in the Seller's premises at any time. Such a change does not apply to sales contracts concluded prior to the price change, regardless of the fact that the goods have not yet been delivered.

2. Method of concluding the contract of sale
2.1 The Purchase Contract shall be concluded on the basis of a proposal sent by the Buyer to the Seller in the form of a completed and submitted form via the Seller's website to which the Buyer has sent the proposal for conclusion of the Purchase Contract. The subject matter of the contract is the transfer for consideration of the ownership right to the goods specified by the buyer for the purchase price and under the conditions specified in this order (hereinafter referred to as the "order").

2.2 After the order has been placed, an automatically generated message will be sent to the e-mail address to confirm receipt of the order in the Seller's electronic system (hereinafter referred to as the "Order Receipt Confirmation"). If necessary, any additional information regarding the Buyer's order may be sent to the Buyer's e-mail address.

2.3 The order acknowledgement contains information that the Seller has received the order and is also an acceptance of the proposal to enter into a contract of sale (hereinafter referred to as "order acceptance").
2.4 The contents of the order acceptance are the name and specification of the goods, the sale of which is the subject of the contract of sale, details of the price of the goods and/or other services, details of the likely delivery time of the goods, the name and details of the place where the goods are to be delivered and details of the conditions, method of pricing and date of transport of the goods to the agreed place of delivery for the buyer, as well as details of the seller, such as the business name, registered office, registration number and the like. The notice may also contain other necessary particulars.

2.5. The conclusion of the Purchase Contract shall take place upon receipt of the acceptance of the order in electronic or written form.

2.6 The Seller shall inform the Buyer in a clear, unambiguous, comprehensible and unmistakable manner prior to the dispatch of the order of the pre-contractual information concerning claims, payment, commercial, transport and other terms and conditions by:

the main characteristics of the goods or the nature of the service, to the extent appropriate to the means of communication used and the goods or service, are communicated on the relevant catalogue page of the seller's e-shop,
the Seller's trade name and registered office on the relevant sub-page of the Seller's e-commerce website and in Article 1 of these Terms and Conditions of Sale and Complaints, which are located on the relevant sub-page of the Seller's e-commerce website,
the Seller's telephone number and other data relevant for the Buyer's contact with the Seller, in particular the Seller's e-mail address and fax number, if the Seller has provided them on the relevant subpage of the Seller's e-commerce website and in Article 1 of these Terms and Conditions of Sale and Complaints, which are located on the relevant subpage of the Seller's e-commerce website,
the address of the Seller at which the Buyer can make a claim for goods or services, lodge a complaint or other complaint is informed in Article 1 of these Terms and Conditions, which are located on the relevant sub-page of the Seller's e-shop,
the total price of the goods or services, including value added tax and all other taxes, or, if due to the nature of the goods or services the price cannot be reasonably determined in advance, the manner in which it is calculated, as well as the costs of transport, delivery, postage and other costs and charges, or, if such costs and charges cannot be determined in advance, the fact that the Buyer will be obliged to pay them, informed on the relevant catalogue page of the Seller's e-shop,
about the payment terms, delivery terms, the period within which the Seller undertakes to deliver the goods or provide the service, information about the procedures for applying and handling claims, complaints and complaints of the Buyer informed in the relevant articles of these terms and conditions, which are located on the relevant subpage of the Seller's e-shop,
the information on the Buyer's right to withdraw from the Purchase Contract, the conditions, time limit and procedure for exercising the right to withdraw from the Contract in Article 10 of these Terms and Conditions of Sale and Complaints, which are located on the relevant sub-page of the Seller's e-shop,
the provision of the withdrawal form in Article 10 and in the Annex to these terms and conditions, which are located on the relevant subpage of the Seller's e-shop; the Seller has also provided the withdrawal form itself in the Annex to these terms and conditions, which are located on the relevant subpage of the Seller's e-shop
o information that if the Buyer withdraws from the purchase contract, he/she will bear the costs of returning the goods to the Seller pursuant to Section 10(3) of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded away from the seller's premises and on amendment and supplementation of certain acts (hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), and if he withdraws from the purchase contract also the costs of returning the goods, which due to their nature cannot be returned by post, informed in Article 10 of these terms and conditions, which are located on the relevant sub-page of the seller's e-shop,
the obligation of the Buyer to pay the Seller the price for the performance actually provided pursuant to Section 10(5) of the Act on Consumer Protection in Distance Selling, if the Buyer withdraws from the contract for services after having given the Seller explicit consent pursuant to Section 4(6) of the Act on Consumer Protection in Distance Selling informed in Article 10 of these Terms and Conditions of Sale and Complaints, which are located on the relevant subpage of the Seller's e-shop,
the circumstances under which the buyer loses the right to withdraw from the contract is informed in Article 10 of these terms and conditions, which are located on the relevant sub-page of the seller's e-shop,
about the instruction on the seller's liability for defects of goods or services under Sections 622 and 623 of the Civil Code informed in Article 8 of these terms and conditions, which are located on the relevant subpage of the seller's e-shop,
the existence and details of the warranty provided by the manufacturer or the seller according to stricter principles than those laid down in Section 502 of the Civil Code, if provided by the manufacturer or the seller, as well as information on the existence and conditions of the assistance and services provided to the buyer after the sale of the goods or the provision of the service, if such assistance is provided, on the relevant catalogue page of the seller's e-shop and Article 9 of these terms and conditions of sale and claims, which are placed on the relevant sub-page of the seller's e-shop,
the existence of the relevant codes of conduct which the Seller has undertaken to comply with and the manner in which the Buyer may consult them or obtain their text on the relevant catalogue page of the Seller's e-shop,
the duration of the contract, if it is a contract concluded for a definite period; if it is a contract concluded for an indefinite period or if it is a contract for which its validity is automatically extended, the information on the conditions for termination of the contract is also informed on the relevant catalogue page of the Seller's e-shop and in these terms and conditions of sale and complaints, which are placed on the relevant subpage of the Seller's e-shop,
the minimum duration of the Buyer's obligations arising from the Purchase Contract, if the Purchase Contract implies such an obligation for the Buyer, has been informed on the relevant catalogue page of the Seller's e-shop and in these terms and conditions, which are located on the relevant sub-page of the Seller's e-shop,
the Buyer's obligation to pay an advance payment or provide other financial security at the Seller's request and the conditions applicable to its provision, if the Purchase Contract implies such an obligation for the Buyer, informed on the relevant catalogue page of the Seller's e-shop and in these Terms and Conditions of Sale and Complaints, which are located on the relevant sub-page of the Seller's e-shop,
the functionality, including the applicable technical protection measures for the security of the electronic content, if applicable, informed on the relevant catalogue page of the Seller's e-shop and in these terms and conditions, which are located on the relevant sub-page of the Seller's e-shop,
the compatibility of the Electronic Content with hardware and software of which the Seller is aware, or can reasonably be expected to be aware, if applicable, on the relevant catalogue page of the Seller's e-shop and in these terms and conditions of sale and complaints, which are located on the relevant sub-page of the Seller's e-shop,
the possibility and conditions of settling the dispute out of court through an alternative dispute resolution system, if the Seller has undertaken to use such a system, on the relevant catalogue page of the Seller's e-shop and in these terms and conditions, which are located on the relevant sub-page of the Seller's e-shop,
the necessary actions for the conclusion of the purchase contract by describing these necessary actions in these terms and conditions, which are located on the relevant sub-page of the Seller's e-shop,
that the Purchase Contract will be stored in electronic form with the Seller and is available to the Buyer after the Buyer has requested it in writing on the relevant catalogue page of the Seller's e-shop and in these Terms and Conditions of Sale and Complaints, which are located on the relevant sub-page of the Seller's e-shop,
the fact that the language offered for the conclusion of the contract is Slovak is informed on the relevant catalogue page of the Seller's e-shop and in these terms and conditions, which are located on the relevant subpage of the Seller's e-shop.

2.7 If the Seller has not fulfilled its information obligation pursuant to clause 2.6(e) of these Terms and Conditions, the Buyer shall not be obliged to pay such additional costs or fees.
3. Seller's rights and obligations
3.1 The Seller shall:

(a) in the case of order confirmation by way of acceptance, the Seller is obliged to deliver the goods to the Buyer in the agreed quantity, time, quality and to pack and transport them in the manner necessary for their preservation and protection,
b) ensure that the goods delivered comply with the applicable legislation of the Slovak Republic,
c) send confirmation of the conclusion of the purchase contract in a durable medium, such as by e-mail. The confirmation must be sent without delay and must contain all the information referred to in 2.6, including the withdrawal form.
d) at the latest, together with the goods, hand over to the Buyer in electronic or written form all the necessary documents for the acceptance and use of the purchased goods as well as other documents prescribed by the applicable legislation of the Slovak Republic, such as instructions in the Slovak language, delivery note, warranty card and tax document.
3.2 The Seller shall be entitled to due and timely payment of the purchase price by the Buyer for the delivered goods.

3.3 In the event of unavailability of the goods or out of stock, the Seller is unable to deliver the goods to the Buyer within the period agreed in the Purchase Contract, specified in these Terms and Conditions or at the agreed purchase price, the Seller shall be obliged to offer the Buyer an alternative performance, or alternatively the possibility of withdrawal from the Purchase Contract for the Buyer (cancellation of the order). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e-mail to the buyer. In case of payment of the purchase price or part thereof by the Buyer, the Seller is obliged to return the already paid purchase price or part thereof within 14 days from the date of receipt of the e-mail about withdrawal from the purchase contract or cancellation of the order to the Buyer on the account specified by the Buyer, unless otherwise agreed by the parties to the contract. If the Buyer does not accept the substitute performance offered by the Seller and does not withdraw from the Purchase Contract, the Seller is entitled to withdraw from the Purchase Contract. In the event of payment of the purchase price or part thereof by the Buyer, the Seller is obliged to return the purchase price already paid or part thereof within 14 days from the date of delivery of the withdrawal from the purchase contract to the Buyer.
4. Buyer's rights and obligations
4.1 The Seller has notified the Buyer of the obligation to pay the Purchase Price. This obligation is part of the order.

4.2 Buyer's rights: The Buyer has the right to delivery of the Goods in the quantity, quality, date and place agreed by the parties.

4.3 Buyer's Obligations:

To pay the agreed purchase price to the Seller within the agreed due date, including the cost of delivery of the ordered goods,
to take delivery of the goods ordered and delivered
to acknowledge receipt of the goods in the delivery note with his signature or the signature of a person authorised by him.
5. Delivery and payment terms
5.1 For each item on the e-commerce website, the usual availability of the goods is indicated, together with the date of their dispatch.

5.2 The Seller is obliged to deliver the goods to the Buyer without delay, at the latest within 30 days from the date of conclusion of the purchase contract, unless otherwise agreed in the purchase contract. If the Seller has not fulfilled this obligation, the Buyer may call upon the Seller to deliver the item within a reasonable additional period of time specified by the Buyer. If the item is not delivered even within this additional reasonable period, the buyer is entitled to withdraw from the contract.

5.3 The Seller is entitled to invite the Buyer to take delivery of the goods even before the expiry of the delivery period agreed in the Purchase Contract.
5.4 It is the Buyer's obligation to take delivery of the Goods at the agreed place, as per the Contract of Sale or otherwise at the time prior to delivery of the Goods (hereinafter referred to as the "Place"). The Buyer is obliged to take delivery of the Goods at the time agreed by the Seller or its agent authorised to deliver the Goods and the Buyer in the Contract of Sale or otherwise at the time prior to delivery of the Goods (the "Time Scope").

5.5 If the Seller delivers the Goods to the Buyer at the place and within the Time Scope, it is the Buyer's responsibility to take delivery of the Goods in person or to arrange for a person authorised by the Buyer to take delivery of the Goods. The Buyer is obliged to sign a record of the payment of the purchase price, of the delivery and of the handing over of the goods. It is the obligation of the third party authorised to take delivery of the goods to provide the Seller with a copy of the acceptance of the order. Upon delivery of the goods to the Buyer, the goods shall be deemed to have been delivered. Delivery of the Goods to the Buyer means delivery of the Goods to the Place, acceptance of the Goods by the Buyer or a third party authorised by the Buyer and the signing by the Buyer or a third party authorised by the Buyer of a record of payment of the Purchase Price and delivery and handover of the Goods.
5.6 If it is necessary to repeat the delivery of the goods due to the Buyer's absence at the place and within the time range or if the Buyer fails to take delivery of the goods within 7 days after the time range has expired, without prior written withdrawal from the contract of sale, the Seller shall be entitled to claim compensation in the amount of the actual cost of the damage incurred for the attempted unsuccessful delivery of the goods to the place.

5.7 It shall be the Buyer's responsibility to inspect the received shipment, the packaging of the Goods and also the Goods, immediately upon delivery in the presence of a representative of the Seller, such as a courier. If a defect in the Goods is found, it is the responsibility of the Seller's representative to allow the Buyer to make a record of the nature and extent of the defect in the Goods, the accuracy of which shall be confirmed by the Seller's representative. With the record thus made and delivered to the Seller, the Buyer may refuse to accept the defective goods delivered or confirm the delivery of the defective goods and subsequently, in accordance with Article 8 of these Terms and Conditions of Sale and Complaints, claim defects in the goods from the Seller or a person designated by the Seller. If the Buyer refuses to take delivery of the defective goods, all costs reasonably incurred in returning the goods to the Seller shall be borne by the Seller.
5.8 In case of non-delivery of the goods by the Seller, the Buyer is entitled to withdraw from the Purchase Contract within the period specified in clause 5.2 of these Terms and Conditions and the Seller is obliged to return the Purchase Price or part thereof already paid to the Buyer within 14 days from the moment of delivery of the withdrawal from the Purchase Contract. The funds shall be transferred to a bank account designated by the Buyer.

6. Purchase price
6.1 The purchase price for the Goods which has been agreed in the Purchase Contract between the Buyer and the Seller is set out in the Order Acceptance (the "Purchase Price"). If the Purchase Price stated in the Order Acknowledgement is higher than the price for identical Goods stated in the e-commerce offer at the time of the Buyer's submission of the Order, the Seller shall deliver an electronic message to the Buyer informing the Buyer of the offer of a new Purchase Price at a different amount, which shall be deemed to be the Seller's proposal to enter into a new Purchase Contract, which must be expressly confirmed by the Buyer by e-mail or in writing in order for the Purchase Contract to be validly concluded.
6.2 The Buyer is obliged to pay the Seller the purchase price including the cost of delivery of the goods in cash or by credit card upon personal receipt of the goods, by cash on delivery at the place of delivery of the goods or by wire transfer to the Seller's account specified in the acceptance of the order or on the Seller's website at the time prior to the receipt of the goods or by payment through the Internet interface of the bank (by credit card on-line).

6.3 When paying the purchase price by wire transfer to the Seller's account, the date of payment shall be deemed to be the moment when the entire purchase price has been credited to the Seller's account.

6.4 The Buyer is obliged to pay the Seller the purchase price for the agreed goods within the time limit according to the Purchase Agreement, but at the latest upon receipt of the goods.

6.5 The Seller shall be entitled to refuse delivery of the Goods to the Buyer if the Buyer fails to pay the Seller the full Purchase Price by the time the Goods are delivered to the Site and the Parties have not agreed to pay the Purchase Price for the Goods in instalments.

6.6 Installation, removal of the Goods and the costs relating thereto are not included in the Purchase Price and the Seller shall not be obliged to provide such services to the Buyer.
7. Acquisition of ownership and transfer of risk of damage to goods
7.1 Title to the goods shall not be acquired by the buyer until the purchase price for the goods has been paid in full.

7.2 The risk of damage to the goods shall pass to the Buyer upon receipt of the goods by the Buyer or by a third party authorised by the Buyer from the Seller or from the Seller's agent authorised to deliver the goods or, if the Buyer fails to do so in time, at such time as the Seller allows the Buyer to dispose of the goods and the Buyer fails to take possession of the goods.
8. Complaints procedure (warranty, liability for defects, complaints)
8.1 The buyer is entitled to have the defect remedied free of charge, in a timely and proper manner, insofar as it is a defect in the goods that can be remedied. It is the seller's obligation to remove the defect without undue delay.

8.2 In lieu of the removal of the defect, the Buyer may demand the replacement of the goods or, if the defect relates only to a particular part of the goods, the replacement of that part, unless this incurs disproportionate costs for the Seller in relation to the price of the goods or the seriousness of the defect.

8.3 The Seller may always replace the defective goods with goods without defects, unless this would cause the Buyer serious inconvenience.

8.4 If there is a defect in the goods which cannot be remedied and which prevents the goods from being properly used as a non-defective item, the buyer has the right to have the goods replaced or has the right to withdraw from the contract of sale. The same rights shall apply to the buyer if the defects are remediable, but if the buyer cannot properly use the goods due to the reoccurrence of the defect after the repair or due to a greater number of defects.
8.5 In case of other irremediable defects, the buyer is entitled to a reasonable discount on the price of the goods.

8.6 The Seller has instructed the Buyer of his rights under Section 622 of the Civil Code (clauses 8.1 to 8.3 of these Terms and Conditions) and his rights under Section 623 of the Civil Code (clauses 8.4 to 8.5 of these Terms and Conditions) by placing these Terms and Conditions on the relevant sub-page of the Seller's e-shop and the Buyer has had the opportunity to read them at the time prior to the dispatch of the order.

8.7 The Buyer is obliged to lodge a claim with the Seller or a designated person. The Seller shall be liable for defects in the goods in accordance with the applicable legislation of the Slovak Republic.Information on service points and designated persons for warranty and post-warranty service shall be provided by the Seller to the Buyer on the back of the warranty card or upon request by telephone or e-mail.
8.8.The Seller's valid Complaints Procedure, i.e. Article 8 of these Terms and Conditions, shall apply to the handling of complaints. The Buyer has been duly acquainted with the Complaints Procedure and informed about the conditions and method of claiming goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Section 18(1) of Act No. 250/2007 Coll. on Consumer Protection and on Amendments to Act of the Slovak National Council No. 372/1990 Coll. on offences, as amended (hereinafter referred to as the "Act") at the time before the conclusion of the purchase contract by placing these terms and conditions on the relevant sub-page of the Seller's e-shop and the Buyer had the opportunity to read them at the time before sending the order.

8.9 Goods purchased by the Buyer from the Seller in the form of e-commerce on the Seller's e-commerce website are subject to the Complaints Policy.

8.10 If the Goods have defects for which the manufacturer, supplier or Seller is responsible, are covered by warranty and were purchased from the Seller, the Buyer shall have the right to assert liability for defects in the Goods against the Seller.
8.11. If the Goods are defective, the Buyer has the right to make a claim at the Seller's premises in accordance with Section 18(2) of the Act by delivering the Goods to the Seller's premises and delivering to the Seller the Buyer's expression of intent to exercise his/her right pursuant to Clauses 8.1 to 8.5 of these Terms and Conditions of Sale and Claims (hereinafter referred to as the "Notice of Claim"), e.g. in the form of a completed claim form, which is located on the relevant sub-page of the Seller's e-shop. The Seller recommends to insure the goods when sending them for claim. The Seller does not accept COD shipments. The Buyer is obliged to truthfully state all required information in the Notice of Claim, in particular to indicate the exact type and extent of the defect in the goods; the Buyer shall also indicate which of its rights arising from Sections 622 and 633 of the Civil Code it claims. The Buyer shall also have the right to lodge a claim with the person authorised by the manufacturer of the goods to carry out warranty repairs (hereinafter referred to as the "Designated Person"). The list of the designated persons is included in the warranty certificate or sent to the Buyer by the Seller at his request.

8.12. The complaint procedure in respect of goods deliverable to the Seller shall commence on the date on which all of the following conditions are met cumulatively: